Warranty and Consumer Guarantees

WARRANTY & CONSUMER GUARANTEES

FOR ALL CUSTOMERS

Products distributed by Alanco are designed for specialised use as described by the manufacturer. This information can be obtained directly from the manufacturer or via Alanco by request. All products must be installed by suitably qualified person/s. Products installed outside the limits of the manufacturers specifications will void warranty.

This warranty is in addition to other rights and remedies of a consumer under a law in relation to the goods and services to which the warranty relates.

 

FOR CONSUMERS

Alanco’s warranties come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

PROCESS FOR CLAIMING WARRANTY

Any items considered to be defective or incorrect should be returned to Alanco for inspection within 7 days of receipt.

All claims must be accompanied by the original sales receipt.

 

REPAIR OR REPLACEMENT

Where any failure occurs that is not a major failure pursuant to the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth) this warranty covers only the cost of repair or replacement of the product or part thereof, the decision of which remains solely at the discretion of Alanco.

This warranty does not cover the cost of removal, installation, or any transport.

Further, damage or defects caused by collision, alteration, improper installation, road hazards, adverse conditions or usage for any other purpose other than normal private usage are not covered by this warranty. This warranty is in lieu of all other warranties expressed or implied but does not exclude the guarantees available to consumers pursuant to the Australian Consumer Law located in Schedule 2 of the Competition and Consumer Act 2010 (Cth) for eligible customers.

 

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